FAQ (Frequently Asked Questions)
Personalising My Order
How do I personalise my order?
Ordering A Custom Gift
How can I tell if my photo is good quality before I order?
Rest assured, most photos taken on a modern phone are perfect for printing. When you order, we will be in touch if we have any concerns about the quality of your photo. If in doubt, feel free to Send Us Your Photo and we will check it for quality.
How do I check the sizing?
Please check the "Sizing Guide" tab below the product details. Alternatively, here is a size guide!
What if my garment is too big/small when I receive it?
Please check our sizing guide. We use UK standard sizes as do the clothing suppliers that we source our clothing from and you should not expect to receive your t-shirt "too big" or "too small". If you have any concerns, please do not hesitate to contact us.
Will you be able to deliver my order to me today?
We aim to get every photo gift ordered today, made today. However, we do often have set days for delivery which may vary each week depending on our schedule. Please Get In Touch if you would like your order for today.
Can you deliver direct to the recipient of the gift as a surprise?
We certainly can. Please put your request in the notes section on your Basket Page
Collecting My Order
What will I need to bring?
We can't give your gift to just anybody, please take note of your order number and tell us this at the time you pick up. You may be asked for proof of your order number.
Where is your store, and when do you open?
We are based in Rhyl, North Wales. Feel free to come and pay us a visit! We are open 9:30am - 5:30pm Monday-Saturday. Otherwise, you can get in touch by clicking here.
What if my item arrives damaged?
We are sorry to hear this. It is important you contact us immediately. We package items very carefully on our delivery station to avoid this happening but if on the rare occasion this does happen, we will post out a new order to you. Please note however, we would need to see proof that your order is damaged and you may need to return this to us.
What couriers do you use?
We use either Myhermes, DPD or Royal Mail for most of our postage services, depending on the size and weight of your order. If you have a preference, please be sure to mention this to us on your Basket.
How much is postage?
Want to hear some good news? We offer FREE delivery! You can also collect your order from our retail store in Rhyl, North Wales.
How long does delivery take?
There is currently a 1 working day wait for your order to be posted. We use the fastest methods possible depending on the size and weight of your order. Please expect your parcel to get to you within 2-5 working days from the day you order.