FAQ (Frequently Asked Questions)
Categories
Personalising My Order
How do I personalise my order?
View all of our products here. The majority of our products can be customised with either a photo, text or logo. You will see the options for personalising a product when you visit it's page. If you have any questions, please don't hesitate to contact us.
How can I tell if my photo is good quality before I order?
Rest assured, most photos taken on a modern phone are perfect for printing. When you order, we will be in touch if we have any concerns about the quality of your photo. If in doubt, feel free to Send Us Your Photo and we will check it for quality.
Clothing
How do I check the sizing?
Please check the "Sizing Guide" tab below the product details. Alternatively, here is a size guide!
What if my garment is too big/small when I receive it?
Please check our sizing guide. We use UK standard sizes as do the clothing suppliers that we source our clothing from and you should not expect to receive your t-shirt "too big" or "too small". If you have any concerns, please do not hesitate to contact us.
Collecting My Order
What will I need to bring?
We can't give your gift to just anybody, please take note of your order number and tell us this at the time you pick up. You may be asked for proof of your order number.
Where is your store, and when do you open?
We are based in Rhyl, North Wales. Feel free to come and pay us a visit! We are open 9:30am - 5:30pm Monday-Saturday. Otherwise, you can get in touch by clicking here.
Local Delivery
Will you be able to deliver my order to me today?
We aim to get every photo gift ordered today, made today. However, we do often have set days for delivery which may vary each week depending on our schedule. Please Get In Touch if you would like your order for today.
Can you deliver direct to the recipient of the gift as a surprise?
We certainly can. Please put your request in the notes section on your Basket Page
Postage
How much is postage?
Postage - Cut off time for same day despatch is 11am.
Standard: 3-5 Tracked Working Day Delivery - £2.95
Fast: 2-4 Tracked Working Day Delivery - £5.95
Express: 1-2 Working Day Delivery - £9.95
We use a tracked service and you will receive a tracking number for your order.
What couriers do you use?
We use Royal Mail for most of our postage services, depending on the size and weight of your order you may be upgraded to DPD which is a next day delivery service. If you have a preference on which courier you would like, please be sure to mention this to us on your Order Page.
What if my item arrives damaged?
We are sorry to hear this. It is important you contact us immediately. We package items very carefully on our delivery station to avoid this happening but if on the rare occasion this does happen, we will post out a new order to you. Please note however, we would need to see proof that your order is damaged and you may need to return this to us.
How long does delivery take?
There is currently a 1 working day wait for your order to be posted. We use the fastest methods possible depending on the size and weight of your order. Please expect your parcel to get to you within 2-5 working days from the day you order.
Do you include invoices in postage orders?
We avoid putting invoices in orders, especially if they are a gift. Instead you may find there is a gift receipt in the postage order, so the person knows who the gift is from :)