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Waiting Times For Personalised Items

Turnaround Times & Delivery Information

We know that many personalised gifts are needed quickly, so we aim to complete and dispatch all orders as soon as possible. Please check the information below before placing your order.

Store Collection

For items that are currently in stock, orders are usually ready to collect within approximately 2 hours.

The cut-off time for same-day collection is 3:00pm. Orders placed after this time may be ready on the next working day.

You will receive a notification when your order is ready to collect. Please wait for this confirmation before travelling to the store.

Store Opening Times

Tuesday to Friday: 9:30am–5:00pm
Saturday: 10:00am–4:00pm

We are closed on Sundays and Mondays.

Local Delivery

Local delivery is available from Tuesday to Saturday, between 5:00pm and 7:00pm.

This service is available to addresses located within 10 miles of our retail store, postcode LL18 1BG.

Delivery availability may vary depending on demand and your location.

Postal Delivery

Postal orders are processed from Tuesday to Saturday. We aim to dispatch in-stock items within 24 hours, although personalised or made-to-order products may occasionally take longer.

Standard Delivery – £4

Your order should arrive within approximately 2–4 working days after dispatch.

Standard delivery is free when you spend £35 or more.

Express Delivery – £6

Your order should arrive within approximately 1–3 working days after dispatch.

Express delivery speeds apply once your order has been completed and handed to the delivery provider.

Important Information

Turnaround and delivery times are estimates and may be affected by stock availability, order volume, bank holidays or delivery provider delays.

During busy periods, such as Christmas, Mother’s Day and Father’s Day, we recommend placing your order as early as possible.

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