Choosing the Perfect Photo

We Check Every Photo Before Printing

Every photograph submitted to Perham Prints is checked by a real member of our print team before it is printed.

If we notice a problem that may affect the final result, such as low resolution, blurriness, poor lighting or an unsuitable crop, we will contact you before going ahead.

While we will always do our best to help, the quality of the finished product will depend on the quality of the original image supplied.

Our Top Tips for the Best Results

Use the Original Photo

Whenever possible, upload or send the original photograph directly from your phone, camera or computer.

Screenshots, downloaded social media images and photographs sent repeatedly through messaging apps may have reduced quality and can appear blurry or pixelated when printed.

Choose a Bright, Clear Image

Bright, colourful and well-lit photographs usually produce the best results.

Try to avoid photographs that are very dark, heavily shadowed, out of focus or taken from a long distance.

Avoid Heavy Filters

Light filters can enhance a photograph, but heavily edited images may produce unnatural colours or lose important detail when printed.

Instagram and Snapchat filters are usually fine, provided the photograph still looks clear and detailed.

Be Careful with Social Media Photos

Photographs downloaded from Facebook and other social media platforms may have been compressed, which reduces the file size and image quality.

Where possible, ask the person who owns the photograph to send you the original file.

Check the Crop

Please make sure important faces, text and details are not too close to the edge of the photograph.

Some products require photographs to be cropped to fit a particular shape or size. We will position your image as carefully as possible, but parts of the background may occasionally need to be trimmed.

Unsure About Your Photo?

Email your photograph to:

info@perhamprints.co.uk

Please include a short description of the product and size you would like to order. We will check the image and let you know whether it is suitable before you place your order.

Turnaround Times & Delivery Information

We know that many personalised gifts are needed quickly, so we aim to complete and dispatch all orders as soon as possible. Please check the information below before placing your order.

Store Collection

For items that are currently in stock, orders are usually ready to collect within approximately 2 hours.

The cut-off time for same-day collection is 3:00pm. Orders placed after this time may be ready on the next working day.

You will receive a notification when your order is ready to collect. Please wait for this confirmation before travelling to the store.

Store Opening Times

Tuesday to Friday: 9:30am–5:00pm
Saturday: 10:00am–4:00pm

We are closed on Sundays and Mondays.

Local Delivery

Local delivery is available from Tuesday to Saturday, between 5:00pm and 7:00pm.

This service is available to addresses located within 10 miles of our retail store, postcode LL18 1BG.

Delivery availability may vary depending on demand and your location.

Postal Delivery

Postal orders are processed from Tuesday to Saturday. We aim to dispatch in-stock items within 24 hours, although personalised or made-to-order products may occasionally take longer.

Standard Delivery – £4

Your order should arrive within approximately 2–4 working days after dispatch.

Standard delivery is free when you spend £35 or more.

Express Delivery – £6

Your order should arrive within approximately 1–3 working days after dispatch.

Express delivery speeds apply once your order has been completed and handed to the delivery provider.

Important Information

Turnaround and delivery times are estimates and may be affected by stock availability, order volume, bank holidays or delivery provider delays.

During busy periods, such as Christmas, Mother’s Day and Father’s Day, we recommend placing your order as early as possible.

Returns, Refunds and Exchanges

At Perham Prints, every order is prepared with care and carefully checked before it leaves us. We hope you are delighted with your purchase, but if something is not right, please contact us so that we can help.

Nothing in this policy affects your statutory rights.

Personalised and Custom-Made Products

Most of our products are made or personalised specifically for you. Because these items cannot normally be resold, personalised and custom-made products cannot be returned simply because you have changed your mind, ordered the wrong size or no longer require them.

This does not affect your rights if your order is:

• Faulty or damaged;

• Not as described;

• Incorrectly personalised due to an error by us; or

• Not of satisfactory quality.

Please contact us as soon as possible after discovering a problem. We will normally ask you to provide clear photographs showing the item and the issue.

Depending on the circumstances, we may offer a replacement, repair or refund in accordance with your legal rights. We may also ask for the item to be returned so that we can inspect it.

Please do not return an item without contacting us first, as we will provide the appropriate return instructions.

Photographs and Image Quality

Customers are responsible for checking that photographs, wording, spelling, dates and other personalisation details are correct before submitting an order.

Your item will be produced using the photograph, design and personalisation information supplied or approved by you. We cannot normally offer a refund or replacement where:

• Incorrect wording, spelling or information was submitted by the customer;

• A low-resolution, blurred, dark or unsuitable photograph was supplied;

• The customer approved the design or online preview; or

• The finished item accurately reflects the information and image supplied.

Screen previews are provided as a helpful guide. Colours and positioning may vary slightly because screens, printing processes and product materials display colours differently.

We carefully inspect submitted photographs where possible. However, approving or printing an image does not guarantee that a low-quality original can be made completely sharp or clear.

Please contact us before ordering when you are unsure whether your photograph is suitable.

Clothing and Personalised Garments

Please check the size guide displayed on the relevant product page before ordering.

Personalised clothing cannot normally be returned or exchanged because the wrong size was selected by the customer. Please contact us before ordering if you require help choosing a size.

Garment colours are displayed as accurately as reasonably possible. However, the colour shown on your screen may differ slightly from the physical garment because of screen brightness, display settings and differences between garment batches.

A small variation in colour will not normally be considered a fault.

Please contact us on 01745 343752 before ordering if you need help with garment colours or sizing.

Plain, Non-Personalised Products

For plain, non-personalised products purchased online, you may normally cancel your order within 14 days of receiving it.

After notifying us that you wish to cancel, the item must be returned within 14 days. It must be unworn, unused and returned in its original condition, with any labels and packaging intact where applicable.

Customers are responsible for the cost of returning a non-faulty item following a change of mind. We recommend using a tracked postal service and retaining your proof of postage, as the item remains your responsibility until it reaches us.

Where applicable, refunds will be issued to the original payment method after the returned item has been received and inspected.

This change-of-mind policy does not apply to personalised or custom-made products.

Products purchased in our retail store cannot normally be returned simply because you have changed your mind unless we have agreed otherwise. Your legal rights concerning faulty or misdescribed goods remain unaffected.

Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us promptly if your item is faulty, damaged, incorrect or not as described. Please include:

• Your name and order number;

• A description of the problem;

• Photographs clearly showing the item and issue; and

• Photographs of the packaging when the item was damaged in transit.

When an item is confirmed as faulty, damaged, incorrect or not as described, we will provide an appropriate remedy in accordance with your legal rights.

Where a return is required because of a fault or an error by us, we will arrange or reimburse reasonable return postage. Please contact us before sending the item back.

Damage caused by misuse, accidental damage, normal wear and tear, failure to follow care instructions or alterations made after delivery will not normally be treated as a manufacturing fault.

Missing Items

Please report missing items as soon as possible and preferably within 14 days of the expected delivery date.

Include your order number and details of the missing item so that we can investigate with the delivery provider and resolve the issue.

This requested reporting period does not affect your statutory rights.

Delivery Damage

We carefully package each order to help protect it during delivery.

If your parcel or item arrives damaged, please photograph the packaging and item before disposing of anything. Contact us as soon as possible so that we can assess the damage and arrange an appropriate solution.

How to Contact Us

Before returning any item, please contact us through our website or telephone us on:

01745 343752

Please provide your name, order number and details of the issue.

Return Address

Perham Prints
18 Wellington Road
Rhyl
Denbighshire
LL18 1BG
United Kingdom

Returns should only be sent after contacting us and receiving return instructions.

Statutory Rights

This returns policy is in addition to your statutory consumer rights and does not limit or replace them.