On the rare occasion you experience a problem when you receive your gift, we offer a no-quibble 14 day returns procedure. If you're not 100% happy with your order, we will send you out a replacement when sent back to us or refund you the total if you no longer need your item. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Each photo is carefully inspected by our in-house experts. If you do find that your photo isn't the quality you expected, please Contact Us for a solution. We will ask for a photo of your order that you are unhappy with and it may need to be returned back to us for inspection. Please note, refunds can only be sent if there is a quality issue with your order.
If you are not sure on sizes, please see the size guide on the product page of the item you are purchasing. If however you feel you have ordered the wrong size or think the size you have ordered is incorrect, please Contact Us for a solution.
If you would like to send your item back to us for an return or exchange of size, please make sure that there is no sign of wear, otherwise your return application will not be accepted. Please do so using a tracked service and keep your proof of postage. When your have posted your order to us, please send us your tracking number so we can issue your replacement.
We carefully pack each parcel to make sure it does not get damaged during transit. However, if your item has been damaged during delivery we ask you to please Contact Us for a solution.
74 High Street, Rhyl
Denbighshire, LL18 1UB