Rest assured, every photo is checked by a real human in our print shop and if there are any issues with your photo, we will call you to let you know before we print.
Check out our top tips on choosing the best photo:
- Prints love colour! Bright, colourful photos look amazing when printed.
- Please avoid using screenshots as this affects the quality of the print. We always recommend using the original file where possible.
- Avoid adding 'over the top' filters to your photos. Instagram and Snapchat filters are not an issue and can enhance the photo.
- Photos taken from your Facebook newsfeed *can* have a low file size and may print poorly, but if this does happen we will call you to let you know.
If you have any questions at all, then please email us your photo to firstname.lastname@example.org with a description of what it is you would like to order and we'll check it out before you order!
On the rare occasion you experience a problem with the quality of your order, we offer a no-quibble 14 day returns procedure if there is a quality issue with your order. If you're not 100% happy, we will send you out a replacement when sent back to us. Buyer pays for postage. If 14 days has gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Your order will be printed identical to the live preview that you have made on the website.
Any missing items from your order must be reported to us within 14 days from the expected delivery date.
Each photo is carefully inspected by our in-house experts. If you do find that your photo isn't the quality you expected, please Contact Us for a solution. We will ask for a photo of your order that you are unhappy with and it may need to be returned back to us for inspection. Please note, refunds can only be sent if there is a quality issue with your order.
If you are not sure on sizes, please see the size guide on the product page of the item you are purchasing. If however you feel you have ordered the wrong size or think the size you have ordered is incorrect, please Contact Us for a solution. Please note that colours of garments are shown as accurate as possible on the website, but the brightness of some phones may show a slightly lighter / darker shade of colour. Please call us for more information on this if you are not sure on the colours, our contact number is 01745 343752.
If you would like to send your plain garment item back to us for an return or exchange of size, please make sure that there is no sign of wear, otherwise your return application will not be accepted. Please do so using a tracked service and keep your proof of postage. When your have posted your order to us, please send us your tracking number so we can issue your replacement.
We carefully pack each parcel to make sure it does not get damaged during transit. However, if your item has been damaged during delivery we ask you to please Contact Us for a solution.
18 Wellington Road, Rhyl
Denbighshire, LL18 1BG,
CLICK & COLLECT (Monday-Saturday)
If item is in stock then your order will be ready in less than 2 hours. Same day cut off time is 3pm.
LOCAL DELIVERY (Monday-Friday)
Local delivery within 24 hours of ordering. This service is available Monday-Friday for those within 10 miles of our store (Rhyl, LL18 1BG).
UK POSTAGE (Monday-Friday)
Standard 2-4 working days (despatched next working day) - £4
Express 1-3 working days (Same day despatch until 3pm) - £7
Saturday & Sunday are not classed as 'working days'